Marbs Media, trading as Marbs in Frame (“we”, “us”, “our”), is committed to safeguarding your personal information. This Privacy and Cookies Policy explains how we collect, use, store, and protect your data, as well as your rights under UK law. By engaging with our website or services, you consent to the practices described below.

1. Information We Collect

1.1 Personal Information

When you use our services or contact us, we may collect:

• Name, email address, phone number

• Billing and payment details (for bookings or purchases)

• Communication history

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1.2 Usage Data

We automatically collect certain information when you use our website, including:

• IP address and device information

• Pages visited, actions taken, and referring websites

• Search queries and interaction data

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1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand usage, and support core site functions (see Section 7).

2. How We Use Your Information

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• To Provide Services: Processing enquiries, bookings, payments, and delivering requested services or products.

• Personalisation: Customising content, offers, and user experience.

• Communication: Sending updates, newsletters, and service-related messages (with opt-out options for marketing communications).

• Analytics & Improvement: Analysing website usage and user behaviour to improve functionality, security, and performance.

• Legal Compliance: Meeting obligations under applicable UK laws and regulations.

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3. Legal Basis for Processing

We only process your data where there is a legal basis under UK GDPR/Data Protection Act 2018, including:

• Performance of a contract (providing our services to you)

• Compliance with legal obligations

• Legitimate interests (e.g., site security, business analytics)

• Your consent (where required, e.g., for marketing or non-essential cookies)

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4. Information Sharing

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• With Service Providers: Trusted third-party providers may process your data to help operate our website and deliver services (e.g., payment processors, hosting, email marketing).

• With Other Users: If required for a transaction or enquiry (e.g., if you are part of a group booking).

• Legal Requirements: If required by law, regulation, or legal process, or to protect our rights or the rights of others.

• Business Transfers: In the event of a sale, merger, or reorganisation, your data may be transferred to a successor business (you will be notified if this occurs).

We never sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no internet transmission or electronic storage is 100% secure; we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with legal requirements, resolve disputes, or enforce our agreements.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small files placed on your device that help websites function, analyse usage, and remember your preferences.

7.2 Types of Cookies We Use:

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• Essential Cookies: Required for core website functionality (e.g., security, navigation).

• Performance/Analytics Cookies: Help us understand site usage and improve user experience.

• Functionality Cookies: Remember your preferences for a personalised experience.

• Marketing Cookies: (If applicable) Used to deliver relevant advertising or measure the effectiveness of our campaigns.

 

7.3 Managing Cookies:

You can set your browser to refuse or delete cookies. Disabling some cookies may affect your experience and access to certain website features.
When you first visit our website, you will see a cookie notice giving you the option to manage non-essential cookies.

8. Your Rights

You have the following rights under UK data protection law:

• Access: Request a copy of your personal data we hold.

• Rectification: Request correction of any incomplete or inaccurate data.

• Erasure: Request deletion of your data, subject to legal obligations.

• Restriction: Request restriction of processing under certain circumstances.

• Data Portability: Request your data in a structured, commonly used format.

• Object: Object to certain processing (e.g., direct marketing).

• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
10. Changes to this Policy
We may update this Privacy and Cookies Policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page. Please review periodically.

11. Contact Us

If you have questions about this Privacy and Cookies Policy, wish to exercise your rights, or have any concerns about your data, please contact:
Marbs in Frame (operated by Marbs Media)
Email: Adrian@marbsmedia.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.